Sabre Direct Pay, the payments arm of Sabre Corporation (NASDAQ: SABR), has introduced a new service designed to streamline how travel businesses handle chargebacks, helping them manage disputes more effectively across both issuing and acquiring channels.
Created in collaboration with Chargebacks911, the service enables travel companies to initiate and respond to charge disputes through a unified interface—eliminating the need for multiple logins, separate issuer or acquirer systems, and manual data entry. By consolidating typically fragmented processes into one purpose-built platform, the solution delivers a simpler, more efficient approach to dispute management for the travel industry.
Patricio Boccardo, Managing Director of Sabre Direct Pay, said the travel sector’s fragmented approach to chargeback handling has long hindered efficiency. “Each issuer enforces its own formatting, evidence rules, and submission windows. That complexity reduces win rates, inflates case handling time, and complicates auditability across jurisdictions. What we’ve built is a dedicated chargeback layer that automates dispute creation, aligns submissions to issuer-specific requirements, and routes everything through a single interface. It allows providers to consolidate issuing and acquiring workflows in one environment, with full visibility and measurable recovery outcomes.”
Chargebacks911 will serve as the dispute resolution engine for the new service, providing the underlying expertise, infrastructure, and issuer connectivity to manage chargebacks at scale. Users will access all functionality directly through Sabre Direct Pay, ensuring a consistent, single-point experience for payments and dispute resolution.
“The dispute process in travel is disproportionately complex because it operates across high-value bookings, variable fulfilment timelines, and multiple parties,” said Monica Eaton, CEO of Chargebacks911. “Most providers still rely on manual uploads, siloed portals, and general-purpose tools not designed for this use case. Our platform resolves that by automating issuer requirements, tracking dispute progress in real time, and applying tailored evidence strategies. Delivered through Sabre Direct Pay, this becomes an integrated resolution system—improving efficiency while protecting revenue.”
The launch forms part of Sabre Direct Pay’s ongoing mission to simplify financial operations across the travel ecosystem. The platform’s expanding partner network already includes collaborations with Trustly for Pay by Bank services in Europe, TerraPay for cross-border instant payouts, CellPoint Digital for airline payment orchestration, and Revolut, Sunrate, and WEX for virtual card issuance at scale. In Brazil, Sabre has also teamed up with Jazz Tech to deliver fast, compliant local card issuance for agencies and suppliers. The addition of chargeback management now brings the critical dispute resolution process into the same integrated payments environment.
